Last Updated: March 2026

Shipping & Delivery

Where do we deliver?
We ship across the United States.

Shipping Cost
Enjoy Free Standard Shipping on all orders.

Delivery Details

  • Handling Time: 1 business day (Mon–Fri)
  • Transit Time: 1–3 business days (Mon–Fri)
  • Order Cut-off Time: 11:00 PM MST — UTC −7

Oversize & Freight Items

Some large or heavy items — such as ride-on mowers, storage sheds, and certain generators — may ship via freight (LTL) carrier rather than standard parcel delivery.

• Freight deliveries are curbside by default (driver delivers to the curb or driveway)

• A delivery appointment will be scheduled with you in advance

• Please inspect the item carefully before signing the delivery receipt

• If you notice visible damage, note it on the delivery receipt and contact us immediately at Contact@flobay.com

• Freight transit times may be longer than standard delivery — typically 3–7 business days depending on location

Multiple Addresses

We do not support multiple shipping addresses in a single order. For multiple destinations, place separate orders.

Order Status & Tracking

Once shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates.

If your order hasn’t arrived within 7 days, email us at Contact@flobay.com with your name and order number.

Returns & Exchanges

We accept returns within 90 days of delivery. We accept both defective and non-defective items, including new condition products.

Please contact us at Contact@flobay.com before sending anything back — do not return items without prior approval. Once approved, ship using any trackable and insured method.

You'll receive a full refund including original shipping and handling fees, processed within 7 business days. No restocking fees are charged.

If your item arrives damaged or incorrect, email us with your order number and a photo. You do not need to return it — we'll send a replacement or issue a full refund, whichever you prefer.

For full details, visit our Return Policy.

Customer Support

We’re available for any inquiries.

🕐 Business Hours

Mon – Sat:   9:00 AM – 10:00 PM

Sunday:  Closed