Last Updated: March 2026

When will I receive my items?
All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. International deliveries may take longer due to customs regulations.
If your order hasn’t arrived within the expected timeframe, please contact us at Contact@flobay.com.
Where is my order?
You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the ‘Order Status’ section on our website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and MasterCard, Paypal.
Do you ship internationally?
Currently, we only ship within the United States.
Your website isn’t loading. What should I do?
If you’re experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.
I keep getting an error message. What should I do?
Please reach out to us and provide details about the error you’re encountering so we can assist you promptly.
I entered the wrong shipping address. Can I change it?
If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.
What happens if my order is returned to sender?
If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.
What is your return policy?
We accept returns within 90 days of delivery. We accept both defective and non-defective items, including new condition products.

To initiate a return:
— Contact us first at Contact@flobay.com or +1 (719) 402 4325
— Wait for our return instructions before shipping anything back
— Once approved, ship using any trackable and insured method

You'll receive a full refund including original shipping and handling fees, processed within 7 business days of inspection. We never charge restocking fees.
How do I exchange an item?
We accept exchanges within 90 days of delivery for both defective and non-defective items. Please contact us first at Contact@flobay.com — do not ship anything back without prior approval. Once we review your request, we'll send you full instructions.
What should I do if my item arrives damaged?
Please email us at Contact@flobay.com with your order number and clear photos of the damaged item. You do not need to return it — we will send you a replacement or issue a full refund, whichever you prefer.
What if I received the wrong product or a defective item?
We sincerely apologize for any mistakes. Please email us at Contact@flobay.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.
Customer Support
We provide customer support. Feel free to contact us anytime.

Contact Information

🕐 Business Hours

Mon – Sat:   9:00 AM – 10:00 PM

Sunday:  Closed